Overview The BroadWorks Assistant toolbar (pictured above) enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox. Benefits: Web-based Call Management Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using. Centralized Contact Directory Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages. Echolink Digital Receiver Software Download. Advanced Call Features Three-way conferencing and caller identification.

Tutorial View a video tutorial of the toolbar. First Time Login Logging in to Assistant identifies you to the servers that manage your phone services. This is so you can receive, initiate, and control calls directly from your computer. When you log in for the first time, you need to configure your connection settings as described in the following steps. Once these settings are configured, you do not need to provide them again. You can log in directly from the toolbar by clicking Login.

1) Click Login on the toolbar. BroadWorks Assistant will open the Options dialog. 2) Click Account. 3) To configure your account settings, enter the username and password for your BroadWorks account in the fields provided.

(Your username is your 15 digit Broadsoft user ID. Contact support@teleconnex.com if you need help obtaining your username and password.) 4) Check the Save Username and Save Password options if you want to avoid being prompted for this information next time you log in. 5) Click Apply. 6) Configure your server connection by clicking Connection. 7) Enter the following for the Host Address: www.matervoip.us 8) Enter the following for the Host Port: 2208 9) Click Apply.

BroadSoft is the leader in cloud PBX, unified communications, team collaboration and contact center solutions for business. Broadworks Assistant Enterprise User Guide. Figure 87 Outlook Toolbar Options. Mozilla Firefox with the BroadSoft telephony softswitch platform.

BroadSoft Launches Enhanced Desktop Telephony Toolbar With. BroadSoft Launches Enhanced Desktop Telephony Toolbar With. Features within Microsoft Outlook.

10) To configure your general settings, click General in the tree view to the left of the Options dialog. 11) Check Auto login on start-up to have Assistant connect automatically when you start Internet Explorer, Firefox, or Outlook. 12) Check the Auto login when connected to network to have Assistant connect automatically when a network connection is available.

13) Click OK. 14) Click Login again to finish the login process. If your configuration and credentials are correct, you will be connected to the BroadWorks server and the buttons on your toolbar will be enabled.

Attachments • The latest release of this software. • Full user manual.

BroadWorks automatically includes a web-based account for managing incoming and outgoing calls. For advanced features, users may upgrade to the BroadWorks Assistant Enterprise. The telephony toolbar enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer and Firefox. End-User Benefits: Web-based Call Management Advanced call control capabilities include a pop-up notification when a call comes in, and enables the user to answer the call, place it on hold, send it to voice mail, or transfer it to another party, without leaving the Microsoft application they are using. Centralized Contact Directory Click-to-dial capability from the Outlook contact directory and Internet Explorer Web pages. Advanced Call Features Three-way conferencing and caller identification.